At NetPrabhu Web Services,
Support is our top-most priority....because we respect our clients:
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24/7/365 Helpline numbers: +91.9914555599,
+91.9855446606 |
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Yahoo Meseenger ID: netprabhu_web_services |
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MSN Messenger ID: prabhlochsingh@hotmail.com |
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Online
Support Ticket System |
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You can also email us your concern
at support@netprabhu.com |
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Most of the issues are resolved
within the same business day |
You should be able to find
most of the answers to your questions in the FAQ's mentioned
below.In case you are looking for CPanel manual or documentation,
please click here. In case you are looking for WHM (Web
Host Manager) manual or documentation, please click here.
If you are still not able to find what you are looking for, then
please mail us at contact@netprabhu.com
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FAQ for End Users |
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FAQ for Reseller |
General FAQ --> Hosting
Q1.
What about my own customized package?
A1. Though we have made our ordering system such that you can
customize your package to a large extent, but if you require
something special, email us and we'll surely try to work it out.
Q2.
What about sub-domains?
A2. Yes you can have as many sub-domains as you like with only
limitation being bandwidth and disk space usage.
Q3.
What about adddon domains?
A3. We do not allow adddon domains to be hosted. If you are keen
to host more than one domain, please see our reseller packages.
Q4.
What about excess bandwidth usage?
A4. Your bandwidth has a soft limit. We monitor the bandwidth
used by the websites carefully and if we see that you are approaching
your limit, we'll email you to increase your bandwidth so that
your website does not suffer. If you do not increase so, then
the restriction shall be enforced manually.We monitor the bandwidth
used by the websites carefully and if we see that you are approaching
your limit, we'll email you to increase your bandwidth so that
your website does not suffer.
Q5.
What about upgrades?
A5. If you want to upgrade your package(s), it will be upgraded
on as is basis. This means that any upgrades will only last as
long as your package lasts. All upgrades are charged flat fees.
Q6.
What about adult website hosting?
A6. What is allowed and what is not allowed is clearly mentioned
in our Authorized Usage Policy. Your website should confirm with
it.
General FAQ -->
Domain Names
Q7.
Do you register domain names? Your URL?
A7. Yes we certainly do register domain names. You can follow
this URL http://int.netprabhu.com/ to register your
domain name.
Q8.
Must my domain name be registered through you to host my website
with you?
A7. Hosting a website has nothing to do with from which registrar
or authority you have registered your domain with. You only need
to setup the nameservers pointing to the location of the hosting
of your website.
Q9.
Through which registrar do you register your domain names?
A9. We are resellers for Directi an ICANN accredited registrar.
Q10.
Do I get a control panel for domain management?
A10. Yes you do get a control panel for every domain registered
through us.
Q11.
I need to register both a domain name and setup its hosting.
How to go about?
A11. Hosting we have kept separate from domain registrations.
If you have'nt already registered your domain name, you can register
it at http://int.netprabhu.com/ and also simultaneously
order a hosting package from us.
Technical FAQ -->
Control Panel
Q12. What control panel
do you offer?
A12. You are provided with a world class hosting controller software
CPanel. Upon signing up, you'll be given username/password for
your website's control panel. All things you need to do as a
webmaster can be done through CPanel. Manage email accounts,
FTP accounts, MySQL accounts, webstats (Webalzer and Awstats),
manage sub domains, manage URL forwarding, protect directories
etc. You can access CPanel in one way.
Normal -> http://<yourdomain.dom>:2082
Technical FAQ --> Nameservers
Q13.
What nameservers I need to setup for my domain name to host
my website with you?
A13. You need to setup these nameserver to host your website
with us.
ns3.netprabhu.com -> 70.84.107.4
ns4.netprabhu.com -> 70.84.107.4
Q14.
I have set my nameservers to the ones which you require, but
still it shows up the old website or no website at all?
A14. This is because your nameserver changes need to be propagated
all around the world before any thing happens. This usually takes
24-72 hrs.
Q15.
I want to setup my own nameservers with my domain name appended
to it. How to go about?
A15. This kind of setup needs to be done at the domain registrar's
end. But if you have registered you domain name through us, you
can easily set this up through your domain control panel. Please
email us for detailed instructions.
Technical FAQ -->
Email
Q16.
How many email accounts will you setup for me?
A16. Though you can setup as many email accounts as you desire
so, but initially we'll provide you with one default email account
whose ID will be same as you CPanel username.
Q17.
Is the default account catch-all account?
A17. Yes, the default account is a catch all account. Though
later you may setup any account as catch all account.
Q18.
What setting do I need to use in order to use my email account
through a POP client like Outlook Express?
A18. Following settings apply to an email client like Outlook
Express.
POP Server -> mail.<yourdomain.dom>
SMTP Server -> mail.<yourdomain.dom>
Username -> will be same as CPanel username or <usercreatedaccount>@<yourdomain.dom>
Q19.
I am not able to send the mail through Outlook Express. Why
so?
A19. There may be several reasons why you may not be able to
send your mail through Outlook Express. But pretaining to out
hosting services, there are only two possibilties.
a)You have entered wrong SMTP server.
b)You have not checked your mail through Outlook Express in last
30 minutes. This mechanism is used to prevent open-relaying through
our SMTP servers.
Q20.
Do you provide webmail?
A20. Yes. There is one way of checking your mail as web mail.
Normal -> http://<yourdomain.dom>:2095
or through CPanel.
Q21.
What about IMAP?
A21. Yes we do provide IMAP facility.
Q22.
What about auto responders?
A22. Yes we do provide autoresponders. If the account for the
auto-responder address does not exist, mail will not be thrown
into the catch-all account. So please ensure all auto responders
have corresponding accounts created.
Q23.
What about mail forwarding?
A23. Yes we do provide mail forwarding.
Technical FAQ -->
FTP
Q24.
How many FTP accounts will you setup for me?
A24. Though you can setup as many FTP accounts as you desire
so, but initially we'll provide you with one default FTP account
whose ID will be same as you CPanel username.
Q25.
What setting do I need to use in order to use my FTP account
through a FTP client like CuteFTP or WS-FTP?
A25. Following settings apply to an FTP client like CuteFTP.
FTP Server -> ftp.<yourdomain.dom>
Username -> will be same as CPanel username or <usercreatedaccount>@<yourdomain.dom>
Technical FAQ -->
CGI
Q26.
What is the CGI-BIN dir?
A26. The path to CGI-BIN directory is <home-dir>/public_html/cgi-bin.
Additionally all files ending with .cgi or .pl will be treated
as CGI scripts.
Q27.
My PERL or CGI scripts do not run. Why so?
A27. The reasons your PERL or CGI scripts do not run can be
a)You have set the wrong path to the PERL executable. It should
point to /usr/bin/perl.
b)It should be chmod to 755 mode.
c) A PERL script should not be uploaded as a binary file.
Technical FAQ -->
PHP
Q28.
With which options has the PHP been compiled with?
A28. './configure' '--with-apxs=/usr/local/apache/bin/apxs' '--with-mysql'
'--with-xml' '--with-bcmath' '--enable-calendar' '--enable-ftp'
'--with-gd' '--with-jpeg-dir' '--with-png-dir' '--with-xpm-dir=/usr/X11R6'
'--with-mcrypt' '--enable-magic-quotes' '--with-pear' '--enable-sockets'
'--enable-track-vars' '--with-ttf' '--with-pdf' '--with-cpdf'
'--with-freetype-dir=/usr' '--enable-gd-native-ttf' '--enable-versioning'
'--with-zlib' '--with-imap' '--with-imagick' '--with-kerberos'
'--with-imap-ssl' '--with-aspell' '--with-openssl' '--with-curl'
'--with-curlwrappers' '--with-zip'
Q29.
Does your PHP run as a CGI or Apache module?
A29. It runs as a Apache module.
Q30.
Does your PHP uses Zend Optimizer?
A30. Yes.
Reseller FAQ
General FAQ
Q1.
What is your Service Level Agreement?
A1. You can see our Service Level Agreement at following URL.
http://netprabhu.com/sla.html .
Q2.
What is your Authorized Usage Policy? Do the reseller client's
account(s) have to be in confirmation with it?
A2. You can see our Authorized Usage Policy at following URL.
http://netprabhu.com/aup.html . Yes it does apply to reseller
client's account(s)
Q3.
What about upgrades?
A3. If you want to upgrade your package(s), it will be upgraded
on as is basis. This means that any upgrades will only last as
long as your package lasts. All upgrades are charged flat fees..
Q4.
What about unlimited domain hostings or accounts/unlimited
space/unlimited bandwidth?
A4. We belive that there is nothing unlimited in this world.
If we don't have unlimted resources ourselves, how can we offer
'unlimited' to you.
Technical FAQ
Q5.
Which control panel you give to the resellers?
A5. We offer WHM version 7.4 as the reseller control panel. Please
visit CPanel's website for more info on that.
Q6.
How do I access my control panel?
A6. To access your control panel, you need to enter the following
URL at your address bar. https://70.84.107.4:2086
Q7.
If I want to use your name servers, what they are?
A7. If you want to use our name servers, they are
ns3.netprabhu.com -> 70.84.107.4
ns4.netprabhu.com -> 70.84.107.4
Q8.
What are packages?
A8. Before you can create any accounts, you need to create packages
first. A package defines various parameters like space, bandwidth,
no. of email accounts etc. Only after creating a package, you
can create a account with a package of your choice.
Q9.
How do I modify accounts?
A9. You cannot modify an account directly, but only upgrade or
downgrade its package.
Q10.
Where are the technical details for the client accounts?
A10. You can view them at http://netprabhu.com/support.html
